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April 16, 2025

AI for Customer Success

Summit

Unlock AI-driven strategies to automate workflows, map smarter touchpoints, analyze feedback, reduce churn, and future-proof your CSM role.

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About the
summit

Level up your Customer Success strategy and learn specific, practical AI use cases. Dive into sessions on scaling CS using automation, enhancing customer communication, and driving retention and growth.

Secure your free pass for live and OnDemand access to expert-led discussions, live Q&As, and actionable insights to future-proof your role.

San Francisco
September 4 - 5, 2024

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Our Stats

12+

Speakers

800+

Attendees

8+

Sessions

0

Cost to attend

Meet our

speakers...

Krista
Hardebeck
Senior Director, Agentforce Success Engineers
Salesforce
Kelsey
Peterson
Vice President, Customer Success
Ashby
Ben
Burkhalter
Sr Director, Customer Success Engineering
GitHub
Maranda
Dziekonski
Vice President of Customer Success
ID.me
Kristopher
Loranger
Director of Customer Success
Microsoft
Kaldia
Douag
Director, Customer Success
IBM
Christine
Lawther
Director, Customer Success
Sprout Social
Luke
Ferrel
Global Head of Customer Success
Deel
Gabriel
Dizon
Former Sr Manager, Customer Success
Workday
Roselyn
Uleh
Director, Customer Success
Syntasa
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Explore the

agenda

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Roundtable
AI for Customer Success
Track 2
Agenda
Agenda
AI for Customer Success
09:00 - 10:00 | GMT -7
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Luke
Ferrel
Global Head of Customer Success
Kaldia
Douag
Director, Customer Success
Maranda
Dziekonski
Vice President of Customer Success
Track 2
08:00 - 09:00 | GMT -7
brekk
11:20 - 11:45 | GMT -7
test 2
Roundtable

Explore the

agenda

The event will kick off at 6 am PST | 9am EST | 2pm GMT.

Roundtable
AI for Customer Success
Track 2
Agenda
Agenda
Agenda
08:00
Track 2
brekk
09:00
AI for Customer Success
test
Luke Ferrel, Global Head of Customer Success, Deel
Kaldia Douag, Director, Customer Success, IBM
Maranda Dziekonski, Vice President of Customer Success, ID.me
11:20
Track 2
test 2
Kelsey Peterson, Vice President, Customer Success, Ashby
Roundtable

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April 16, 2025

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partner?

Want to spotlight your brand in front of [800+ product marketing] descision-makers? 

This summit will connect our global audience of [PMM pros] with solution providers offering the lastest innovations to elevate their tech stack.

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What you'll get

out of the event

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Gain knowledge

Access real-world case studies, expert Q&As, and proven strategies to drive revenue, improve customer experiences, and elevate your role as a CSM.

Discover best practices

Learn how AI is transforming Customer Success, from automation to predictive analytics, and ensure you’re equipped for the future.

Scale your CS strategy

Master AI-driven techniques & demonstrate your value to internal stakeholders.

April 16, 2025

Watch every summit

OnDemand

Commit to a [Product Marketing Alliance] Pro membership and unlock over [700 hours] of OnDemand content.

That’s right, you’ll have access to every session from every [Product MArketing Summit] ever.

  • Dive in to our enourmous content library featuring the best speakers from around the world

  • Discover the content you need as you need it - just in time learning at your fingertips

  • Catch up anywhere, anytime, and never miss a summit again

Sponsor

Subscribe to Pro

Download media guide

April 16, 2025

Watch every summit

OnDemand

Commit to a [Product Marketing Alliance] Pro membership and unlock over [700 hours] of OnDemand content.

That’s right, you’ll have access to every session from every [Product MArketing Summit] ever.

  • Dive in to our enourmous content library featuring the best speakers from around the world

  • Discover the content you need as you need it - just in time learning at your fingertips

  • Catch up anywhere, anytime, and never miss a summit again

Sponsor

Subscribe to Pro

Download media guide

FAQS

Will sessions be recorded?

All sessions will be recorded and available to watch OnDemand after the event for all attendees, subject to speaker approval.


How do I join live sessions?

You will receive a unique joining link the day before the summit. Simply follow the link in your email to access the event.

What time will the live sessions begin?


The event will kick off at 6 am PST | 9am EST | 2pm GMT

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Discover our
in-person events

See all events

May 13 & 14, 2025
Customer Success Summit Amsterdam
Amsterdam

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Jun 24 & 25, 2025
Customer Success Summit London

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Sep 16 & 17, 2025
Customer Success Summit San Francisco
San Francisco

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Oct 29 & 30, 2025
Customer Success Summit Boston
Boston

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Nov 06, 2025
Customer Success Summit Sydney
Sydney

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Nov 12 & 13, 2025
Customer Success Summit Chicago
Chicago

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Dec 03 & 04, 2025
Customer Success Summit London
London

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Jan 29, 2026
Customer Success Summit Washington DC
Washington

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Feb 11 & 12, 2026
Customer Success Summit Austin
Austin

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Mar 10 & 11, 2026
Customer Success Summit New York
New York

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Apr 01 & 02, 2026
Customer Success Summit Denver
Denver

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Join the
conversation

Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

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